This is Shane's new baby: a 52" HDTV (the stand it's sitting on is new too). He had been bugging me about getting a giant TV ever since we started talking about moving. I thought 40" or 42" was plenty big for the room size, but he wanted the biggest one he could get. We "compromised" on 52" when we found a great deal on Best Buy's website. Free delivery and setup were included, so I ordered it and chose the earliest delivery date they listed, which was about 5 days later. The e-mail invoice I got said that the delivery date would have to be confirmed. The next day, I got the confirmation e-mail. So delivery day came and I checked to see if there was a time listed and noticed that the e-mail said we'd get a call the day before delivery day to set up a 2 hour window. The day before delivery day was New Years' Day, so I assumed that was why we didn't get a call. We called the hotline and it confirmed the same delivery day listed in the e-mails, but didn't give a time. We waited to talk to a CS rep and they transferred us to the local store. The local store had no answers about when it would be delivered and said that they would call us back at 1 PM. They never called so we called them, and they said that they didn't have the TV on the manifest for that day and it wasn't showing as in stock at the warehouse, so it wouldn't be delivered that day, but they didn't know if it was backordered or what. More phone calls and a formal complaint later, we still had no answers about where the TV was. We had already been charged over $1000 for this, by the way. The manager finally decided to stop being passive and offered us a comparable TV for the sale price of the one we already bought, and it was in stock in the store. Shane jumped all over the chance to get his precious TV and went to the store right away to pick it up. It took another week to get our money back from the first TV that never showed up, but Shane was happy we finally got the TV. I was just happy we finally had something to show for the $1000 we spent on it! Oh, and you can bet we will not be making any major purchases at Best Buy in the future! They did make it right, but it took several days of constant phone calls and a formal complaint against them before they decided to do anything for us, and there's no excuse for just losing an expensive item we'd already been charged for and having no explanation for us when it didn't show up.
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